Please read this information carefully before making a booking with us.

GLOSSARY  The service supplier is the ‘Electric Garage Ltd’ trading as the electricbiketour.co.uk.  The customer is the person who books and attends the electric bike tour or enters a hire or lease agreement.

PAYMENT You shall pay the full fee amount on the tour date, either by credit and debit cards (Visa or Mastercard) or in cash (GBP).. You shall pay for hire using a credit or debit card only and leasing using a bank transfer..  A deposit shall be required for both hire and leased electric bikes..

PROOF OF ID  To participate in any tour or to enter a hire or lease arrangement, a valid form of photo ID (e.g. driving license or passport) shall be required. Groups attending the tour, only need to produce one form of photo-ID per group. If the customer fails to provide adequate photo ID, then they may be excluded from the tour, hire and lease agreement.

MIMIMUM AGE REQUIREMENT To operate an electric bike, you need to be 14 years old or older. Any person attending the tour and under 18 years old must be accompanied by an adult.

FITNESS Customers shall ensure they are in good general health and they are fit and capabilities to participate.  Before booking the tour, hiring or leasing an electric bike, we recommend that you seek medical advice should you be unfit, pregnant or of older age.

CANCELLATION BY CUSTOMER The customer can cancel the tour by providing three (3) days notice in writing. Group bookings (a party of 3 or more individuals) can cancel the tour by proving seven (7) days notice in writing.    Should you reduce the group size at any time prior to the event, the fee may be re-priced accordingly and further charges may apply. Any written correspondence shall be sent by email to admin@electricbiketour.co.uk.

CANCELLATION BY THE SERVICE SUPPLIER Where the service supplier cancels, for whatever reason, and an alternative cannot be offered, there shall be no penalty or administration charge and a refund in full (if applicable) shall be made within seven (7) working days of such a cancellation being notified. No compensation, consequential losses or other such claim shall be accepted in the event of such a cancellation.

ELECTRIC HIRE AGREEMENT The customer shall be required to sign a Customer Consent Form before to confirm that they understand the nature of the activity, the risks involved and a declaration of any medical pre-conditions that may affect their participation. 

PUNCTUALITY The service supplier strongly suggests you plan on arriving at least fifteen (15) minutes prior to the tour start time. We will endeavour to return you to your finishing point within fifteen (15) minutes of the scheduled finish time but cannot guarantee this due to activity delays or other non-controllable influences.

LATE or NON-ARRIVAL The service supplier operates a strict time-keeping policy.  If the customer fails to attend the tour, then the booking will be deemed as cancelled in accordance with our Cancellation Policy and be regarded as a “no show”. In such an instance, no compensation, consequential losses, lost or additional travelling costs or other such claim shall be accepted in such an unfortunate event.

SAFETY Before the bike hire/lease agreement starts, a safety briefing will take place to enable customers to fully understand the controls and how to safely operate the electric bike. Customers are expected to cycle safely on public roads in accordance with rules 187-211 (Extra Rules for Cyclists) of the Highway Code.  The customer is strongly advised to wear the helmet provided to minimize the risk of injury.  Cycling shall not be permitted, if the customer is deemed under the influence of alcohol or drugs.  

The tour guide reserves the right to remove anybody from the tour, who is behaving in a way considered dangerous to themselves, others and members of the public or those who have disregard for the instructions of the tour guide. Under these circumstances, no refund will be given. 

A customer hiring or leasing an electric bike additionally need to be aware of the potential hazards when using the fitted navigational computer. Do not use routing in safety critical situation ie. road closures or detours; do not plan routes whilst riding, stop and then make entries; abort the route and use an alternative, if the navigation suggests a way that is risky in respect to the ability of the customer; always follow traffic signs ie detours or dangerous construction sites; always carry a map or mobile phone.

BREAKDOWN In the event of a breakdown, we will make every effort to repair or replace the defective electric bicycle.

INDEMNITY The service supplier shall endeavor to minimize risk and hazards, but cycling has it’s inherent risks.  Any customer attending a tour, hiring or leasing an electric bike is accepting those risks and the customer shall exercise good judgment and act in a responsible manner during the tour, hire or lease period. By accepting our terms and conditions, you acknowledge the risks involved and agree it is ultimately your responsibility to ensure your own safety, behaving responsibly and within your own capabilities. Customers agree to indemnify the service supplier its employees, agents, and any person connected with this business from any liability whatsoever resulting in personal injury (whether fatal or otherwise), loss, damage and expense caused. 

INSURANCE The service supplier shall endeavor to minimise any risks, but customers need to accept that injuries and accidents can happen. We strongly recommend that you have insurance in place adequate medical, personal accident, loss of belongings & cancellation cover.  The service supplier cannot be held responsible for your own illness, injury or loss/damage of your belongings whilst participating in the tour.

FORCE MAJEURE The service supplier shall not accept liability or pay compensation whatsoever in respect of any delay or failure to deliver the booked tour or contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of ‘Force Majeure’. For the elimination of doubt. ‘Force Majeure’ means any event which the service supplier could not foresee or avoid including an act of God, war, invasion, rebellion, riot, civil strife, terrorism, disorder, malicious damage, fire, flood, epidemic, quarantine restriction, strikes or other industrial disputes, unusually severe weather or energy supplies.

LIMITATION OF LIABILITY The service supplier shall provide a professional, safe and fit for purpose bike hire service, but shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be outside the service supplier's control. It is clearly stated, understood and agreed that, to the fullest extent to which liability may be excluded or avoided, the service supplier will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, the services of the service supplier. In all cases, the maximum liability payable by service supplier shall not exceed the total fee collected for the provision of the service provided.

MARKETING Photographs or video taken on a tour may be used in the service supplier’s promotional marketing communications. If customers do not wish for their photographs or video to be used, then they should indicate this on the Customer Consent Form. We do not store any credit or debit card information given to us by customers and do not share any personal information with any third parties.

CHANGES TO THE TOUR’S ITINERARY The tour itineraries are well researched and carefully planned. Occasionally we may be required to alter the itinerary due to unforeseen circumstances or weather conditions. We will always endeavor to minimise any route changes and to provide the customers with an enjoyable and safe tour.

COMPLAINTS AND DISPUTES Any disputes or complaints must be brought to the attention of the service supplier in writing no longer than twenty-one (21) days from the origin such. The service supplier shall then be granted an additional thirty (30) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.